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Ordering,
Refund, Privacy, and Shipping Information
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Current
order turn-around time is approximately 2 weeks since all orders
are custom made. Also, larger orders done in a variety of colors and scents can take longer as well since they require separate pours. Order processing during the holidays can take more time - some times considerable more times. We try to keep you informed as to the progress of your order as your selection advances. .
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If
there is a delay we will email you and let you know as soon
as possible. We do our best to
get our orders out as soon as possible, but at various times
of year, our demand is higher than others. Rush orders are
accepted on a case-by-case basis. Please e-mail us for details.
Sorry, all sales are final. All packaging MUST be retained
for insurance claims.
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Free gifts are only sent to people who have placed an order. We only send out samples with orders because of the prohibitive cost of shipping.
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Payments
accepted are Visa & MasterCard
as well as bank drafts through Paypal.. Sorry, No COD's.
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Please
use the convenient and secure shopping cart to place your
order. To add an item to your order, click on the "Add to Cart" button. When you are finished
shopping click on the "Checkout" button at the side
of the page under the cart contents and proceed with the check
out process. You will receive an email confirmation that your
order was received. All payment information is collected using
a secure, and encrypted page.
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All damages to shipments must be reported to
us within 48 hours of delivery. We will immediately replace your
damaged product and process claims with the appropriate shipping
carrier upon receipt back to us of the damaged goods. .
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Insurance is included in the postage charges.
If your purchase is more than $50.00US and you want more insurance
it is YOUR repsonsibility to notify us of this and we
will bill you the increased insurance costs through paypal or
email you the new total if you are paying by check or money order.
If you do not add insurance for purchases over $50, Good Scents
Candles & Appalachian Soapworks is not responsible for or liable for any damage in shipping
for the amount not insured. We currently only use
the US Postal Service, Fedex, and UPS for all domestic shipments. UPS
is our carrier for Canadian shipments.
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Please remember that some items can and do get broken in shipment. We know that this is disappointing to get a shipment with breakage but we will reimburse you for the breakage upon return receipt of the broken goods. We pack as carefully as we can but the shipping carriers are not always gentle and breakage will occassionally occur. Please be understanding.
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ALL SALES ARE FINAL !! We
cannot accept returns on products that have been burned or
used. While we want you to be happy with your purchase,
if you are unsure of whether you will like a particular scent
or not, we offer many smaller sized candles that you can
purchase to try out the scent .
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Insurance of $50.00 is included in your postage fees. . If your purchase
requires more insurance than this fee covers, we will invoice
you separately through Paypal for the difference. You
have the option of turning down the additional charge to
cover the insurance to adequately cover your purchase, however,
if your purchase is lost or damaged, we will only cover the
cost of the purchase up to the amount that our nominal insurance
fee covers ($50.00). If you specifically request a
carrier other than UPS or the USPS, we will NOT be liable
for damages and we WILL NOT file damage claims on your behalf.
If you
have special shipping requirements, or wish the order sent
directly to a gift recipient, please enter the recipient's
info into the "Ship To" portion of the cart. Please
remember that our items are handmade and can require extra processing
time of up to 2 weeks or more.
If any item is out of stock, curing (soap) or will be delayed,
we will notify you via email right away.
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Please email: goodscentscandles@goodscentscandles.us if
you have any questions.
Click here for Privacy Policy
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